Conflict Resolution – 7 Keys to Start a Conversation About Something That is Really Bugging You
Do you have a situation at work where you need to confront someone about something unacceptable that they are doing? This kind of situation requires a private confrontation, a "fierce conversation" with the person that you have the issues. This is a concept that I learned from the book Fierce Conversations by Susan Scott. To start this conversation, you need to craft a 60-second opening statement. That’s right….only 60 seconds….so practice it. The following is what will go into your Read more [...]
